How you can reach Sciemetric Support

8:30 a.m. to 4:30 p.m. Eastern as well as for after-hours emergency line down situations

Typical response time is one hour; problem resolution time will depend upon the nature of the situation. If you require onsite support, we will make arrangements to have an Applications Specialist go to your site. 

Get Solutions Faster Using Our New and Improved Customer Support Center
Customers who have purchased a Support Agreement, have products still covered under warranty or have purchased a Sciemetric product on our after February 1st, 2014 can get access to our new customer Support Center as long as you have registered your Sciemetric product (hardware or software).

If you do not have a support agreement in place or your Sciemetric product(s) are no longer warranty, you can still have access the new support center for three month trial period.

Why register?
It makes it easier to get support and updates about releases specific to your product. Plus you will receive full access to the new online Support Center that features how-tos, product documentation, the ability to create and manage your cases online, software upgrades and more. In many instances you will be able to find the answer you need without having to pick up the phone.

Haven't registered?
No problem, just click here to register your product and Support will send you login information within 1-2 business days.

Email Sciemetric Support at any time. Include the information that will help us serve you most efficiently (listed below). Typical response time is the next business day.

For quick issue resolution if the solution isn’t within the new Support Center, please have this information ready:

  • We’ll need your contact details, and, if the problem is related to QualityWorX, a contact for IT  
  • The name(s) of the product(s) affected (e.g., sigPOD 1202, Model 300-24, QualityWorX RBM) & serial numbers
  • Software versions: either take a screen capture or note the InspeXion version shown in the lower right corner and the application version in the lower left corner. 
  • A description of the issue: when did it begin? Were any changes made prior to the issue occurring? Has anything been attempted to solve the issue?

Depending upon the requirements, support may be covered by your warranty (see your terms and conditions) or your Sciemetric support agreement.