We Are Here to Help

1.877.581.0112
support@sciemetric.com

Depending upon the requirements of your case, support may be covered by warranty. Please refer to your Terms and Conditions and/or Sciemetric Support Agreement.

Standard Support Hours:

8:30 a.m. - 4:30 p.m. (EST)

24/7 emergency support is available for line down situations that require immediate action.

If you are calling from outside of North America:

Call +1 613 254-7054 and press 1 to be transferred directly to Support.
Or contact your nearest regional office during local business hours. Find yours here.

Typical response time is one hour for phone inquiries, one day for email requests, with problem resolution time dependent on the nature of the situation. If you require onsite support, we can make arrangements to have an Applications Specialist sent to your location as soon as possible.

Online Customer Support Center

Use the Customer Support Center for convenient access product manuals, software upgrades, patches, support cases and product returns.

Need access? Email us at support@sciemetric.com. 

Help Us Serve You Better

For quick issue resolution, please have the following information ready:

  • Your contact details. If the problem is related to QualityWorX, also provide the contact details of your IT administrator.
  • The product(s) affected (e.g., sigPOD 1202, Sciemetric Studio, QualityWorX) with serial numbers if applicable
  • A description of the issue: When did it begin? Were any changes made prior to the issue occurring? Has anything been attempted to solve the issue?
  • For software on a sigPOD (e.g.,IPT, InspeXion or PSV) either a screen capture or the InspeXion version number shown in the lower right corner of the System Shell and the application version number shown in the lower left corner of the System Shell.
  • For Sciemetric Studio, provide the device ID and/or activation code along with a screen capture of the issue, if possible

 

Looking For Something Else?

For non-product support issues, such as tracking the status of an order, please find the right contact here.